Missing Printhead error Lock Up on screen

[sparkyj]

Printhead failure again.

But it prints "test pages" beautifully.

Printer was Fine until I loaded an HP BRAND Black cartridge (which I only use). Then said Print head failed. Instructions "Show Me" do not animate on the screen. Stuck menu. HP Support won't pick up. Help. Says Printhead error but CAN'T FIND THE PRINTHEAD in their printer. As well the Black ink has puddled into the printer and I have tried to soak it up with paper towels. What a mess.

Why can't this printhead be replaced? This is an expensive Printer/Scanner Large format All-In-One. A SHAME to toss into the landfill. Not happy with the  "just buy a new one" business model. This is unethical.

Test pages are fine. this must be a software glitch. Printer will not reset using all available online instructions.

[senan6806]

@sparkyj

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

As per this document, a missing or failed printhead error message displays on the printer control panel or computer typically indicates an ink system failure.

Power resetting the printer and cleaning the cartridge electrical contacts may clear the error. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you may use the steps available here to update the printer firmware. 

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to solution 2 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[sparkyj]

Can not update firmware. Says there is a problem with printer during initialization

[senan6806]

@sparkyj

You may skip the firmware update procedure and try the other steps. 

[sparkyj]

I have performed these steps over the past 2 days. Printer is now stuck on the printhead missing screen.

[senan6806]

@sparkyj

That's unfortunate 😞 I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link. 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

[sparkyj]

I Have a Case #

I need this post deleted but can't delete. 

[senan6806]

@sparkyj

Which post do you want to delete?

Have you tried contacting your regional HP Support?