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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Missing Setup Cartridge-Envy Photo 7155

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10-15-2019 09:49 AM
Help!
My friend and I got an HP envy 7155 printer recently when we just moved in a new apartment, but by the time we decide to set it up the setup ink cartridges are missing. We got refill cartridges from hp instant ink, but it won't work.
Could anybody help?
(we both use macOS system)
Thanks!
Solved! Go to Solution.
Accepted Solutions
10-17-2019 10:13 AM
Hi @tessss
Welcome to the HP Support Community.
I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
10-17-2019 10:13 AM
Hi @tessss
Welcome to the HP Support Community.
I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
12-18-2019 12:41 PM - edited 12-18-2019 12:47 PM
I have sent you a private message with the next course of action 😊
After performing those steps try using regular cartridges
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
01-28-2020 08:47 AM
Hi @Cdempster
Welcome to the HP Support Community.
I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee