Missing lines in printed documents

[TheGeeTee1]

Hello,

I'm encountering the following problem with my printer - When printing documents (specifically - .docx and .pdf), several lines are missing from the printed document.

This issue does not occur when printing images (such as .jpg or .png), and also does not effect any image in the mentioned document files (for example - an added image in a word document will be printed normally, but text lines will be missing).

The problem persists when printing using Wi-Fi connection, cable connection and via e-mail (from several different computers).

Example:

I'd appreciate your aid,

Guy

[Dvortex · Accepted solution]

Hello, @TheGeeTee1 – Greetings!

Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂

Going through your post, I understand that printer is missing lines while printing the documents. To assist you with this issue, I need to know whether the printer can make a good photocopy or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy comes out fine, then the issue could be with the printer drivers. I’d suggest you perform a clean install to try and fix the issue:
 

• First, unplug the USB cable from the printer if present.
• Go to Control Panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software13/COL61004/mp-147040-2/DJ3830_Basicx64_40.11.1124.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[TheGeeTee1]

Thanks a lot, this solved the problem! It was really a software issue.

[Corissa]

What if the copy comes out missing lines too? I am having this issue too, but the copy i tried to make was also missing lines. I have tried all the cleaning options available via the hpsmart app and none of it helped. 

[Leekats]

These steps did not work for me. The printer is only a few months old. 

[Betty0610]

@Leekats

Welcome to the HP Support Community.

Do you have the same Printer as above? Does this happen while copying too? If you have the same printer, follow these steps:

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Corissa]

I tried all these steps. AND it still does it.  Does it for copying as well... 

[Kumar0307]

@Corissa, Welcome to the HP Support Community!

That's unfortunate. If you have tried all the steps mentioned in the previous posts and also from this document, and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!