Missing lines when printing

[Ash82]

Brought the HP envy printer 5030 first print or 2 seem to work fine now keeps missing lines so IE only print half the letter  

[Betty0610]

@Ash82

Welcome to the HP Support Community.

Does this happen while copying too? 

Let's clean the ink cartridges: 

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools, and then touch Clean Cartridges.

4. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

5. NOTE: 

   If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

   If the issue persists, please perform the remaining steps from this document: https://support.hp.com/gb-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095720/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!