cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
71
Flag Post

'Missing or Failed Printhead'

HP Recommended
macOS 10.15 Catalina

All troubleshooting failed for 'Missing or Failed Printhead.'

HP Officejet pro 8610

I'm guessing it has simply decided to die. If there are no other options please can you say which printhead replacement do I buy? It is out of warranty.

 

 

2 REPLIES 2
New member
1 1 0 0
Message 2 of 3
Flag Post
HP Recommended

Unfortunately, I can't provide any insight to the issue, but have the same or very similar issue with my OfficeJet 7612. I've been receiving the "Missing or Failed Printhead" error intermittently for over a year, but have always been able to clear it with a Full Reset. That no longer works, and the error is now continuous. My printer is also out of warranty and company issued. IT support wants me to check HP support before moving forward. Any help is appreciated.

 

To Reset the 7612 (may be different):

  1. Unplug printer's power cord
  2. Press and HOLD power button
  3. Plug power cord back in (keep holding power button)
  4. Hold power button for 10 seconds and then release it
  5. On printer menu;
    1. Press HOME ONCE (top left) 
    2. Press RETURN/BACK ONCE (bottom left) 
    3. Press HOME TWICE
  6. That should bring up the control screen
    1. Press MENU (Bottom Right)
    2. Press NEXT (Top Right)
    3. Then you can scroll through the options of Full Reset, Semi Reset, Partial Reset, etc.
0 Kudos
Level 15
Level 15
421 423 36 231
Message 3 of 3
Flag Post
HP Recommended

Hello @BatRT ,
Welcome to the HP Support Community!

 

Here is the Part Shop for UK. To find the right part, you need the PartNumber from the printer!

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

German community:
created 11,631 posts + generated 1,114 solutions + received 1,654 kudos




I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation