Missing starter cartridges for Envy 7900e

[ELTTransport]

A co-worker opened this printer new out of the box and accidentally threw out the starter cartridges.  How can I get this printer set up without them?

[Raj_05]

Hi @ELTTransport,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Starter cartridges typically come with new printers and are intended for initial setup. If they have been discarded, there are a few options you can consider.

Purchase Replacement Cartridges:

• If you are unable to get replacement starter cartridges, you can purchase regular replacement cartridges compatible with your Envy 7900e printer.
• Make sure to buy cartridges that are compatible with your specific printer model.

Use Standard Cartridges:

• If you already have standard cartridges for the printer, you can go ahead and install them.
• The printer should be able to function with standard cartridges, although it might prompt you to confirm the cartridge type.

Reset the Printer:

• Some printers have sensors that detect the presence of cartridges. If the printer refuses to operate without the starter cartridges, you can try resetting the printer.
• Refer to your printer's user manual for instructions on how to perform a factory reset or a cartridge reset.

Always refer to the printer's user manual for specific instructions and guidelines.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[ELTTransport]

I have tried the reset and still get the same error when using HP genuine cartridges.  This printer has never been set up and continues to say the same message.

[ELTTransport]

I also haven't been able to find a way to purchase starter packages.

[Raj_05]

Hi @ELTTransport,

 Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support

[ELTTransport]

I can't get through to anyone on support and have reset this printer 3 times now.  It is still stuck as the use SETUP cartridge message.  This printer hasn't printed a single page yet.  This is crazy.

[ELTTransport]

This is the same message I was already given and have replied to that it doesn't work.  I need to get this printer to print for the first time.

[A_Gayathri]

@ELTTransport ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!