Mobile Fax: "There was a problem connecting with the server. Please try again"

[CGM2025]

I am having trouble accessing the mobile fax on hp smart printing. Every time I click it, an error pops up and says that " There was a problem connecting with the server". I have never had this issue before. I have used it before a year ago. never had a problem. I have good internet, I even made sure that when I click personalize tiles that the toggle for the mobile fax is on. I even tried deleting the app and reinstalling it again. I have tried everything. I don't know what to do. I need help. 

[zoey7886]

@CGM2025, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Mobile Fax Issues on HP Smart App! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems like you're encountering an issue with the Mobile Fax feature in the HP Smart app on your HP DeskJet 2752 All-in-One Printer. Here are some steps that could help resolve this issue:

Check Internet Connectivity:

• Ensure your device is connected to a stable internet connection. Try accessing other online services to confirm that your internet connection is working properly.

Update the HP Smart App:

• Check if there is an update available for the HP Smart app. An outdated app could cause connectivity issues. Update the app through your device's app store.

Sign Out and Back In:

• Sign out of your HP Smart account and sign back in. This can refresh the app and its connection to the server.

Check Server Status:

• Occasionally, server issues can cause connectivity problems. Check if there are any known server outages or issues with HP services.

Clear Cache and Data (Mobile Devices):

• If you're using a mobile device, clearing the app cache and data might help. Go to your device settings, find the HP Smart app, and clear cache and/or data.

Reinstall HP Smart App:

• If you haven't already, uninstall the HP Smart app completely and reinstall it. This can fix corrupt installations or configuration issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,