Msg saying that one or more cartridges are missing or damaged. All show no ink and a blk X

[CPOLee]

When the printer was working all cartridges showed plenty of ink.  Then today a msg appeared that said one or more cartridges was missing or damaged.  When I clicked on the color icons they all showed no ink and each one had a blk X above it.  I have tried resetting the ptr and the cartridges with no success.  In the idle state there is a yellow triangle with an (!) in it over the yellow icon.  I have also tried anothe yellow cartridge with the same results.  I'm out of options at this point.

[Rainbow23]

Hi @CPOLee,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you get "one or more cartridges are missing or damaged" error message on your HP Officejet 6700 Premium e-All-in-One Printer.

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Ink Cartridge Error Messages

Let me know how this works.

You have a good day ahead.

[CPOLee]

Nothing worked.  Contacts on the cartridges were clean.  It's not likely that every cartridge would suddenly develope the same problem all at once.  So, I took the printer and all associated items to Best Buy for recycling and purchased another HP printer ( HP Officejet Pro 6978 ).

[The_Fossette]

Hi @CPOLee,

Perfect, I am really glad to hear that and I am positive that the new printer will work flawlessly.

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!

[CPOLee]

Thanks.  The new printer is working fine and all is well.  This one has a lot more features than my old one did so I have some learning to do.

[The_Fossette · Accepted solution]

Hi @CPOLee,

Below is the service guide for the new printer. Please go through and I am sure it has all the information you want to know about the printer.

http://h10032.www1.hp.com/ctg/Manual/c05139126

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!