Multifunction printer Laser Jet Pro MFP 3302 hangs when scanning.

[TS2412]

Hello everybody.
Unfortunately, I have a problem with my recently purchased MFP 3302 multifunction printer (problem has existed since purchase). The multifunction printer hangs when scanning under the following conditions:

- Scan job is executed using the “HP Scan” or “HP Smart” program (Win10 PC).
- as soon as the device is in standby mode for approx. 5 minutes

   (set standby time is 1 minute, approx. 3 minutes after entering standby still no problem).

The error is indicated by a permanently lit scanner light. HP Scan returns a blank sheet as the scan result.
The attempt to initiate another scan process is rejected with the message that a scan process is still active.
The situation can only be rectified by restarting the MFP.

I have already tried the following remedies:
- Firewall deactivated
- De- and re-installation of the complete printer software via “HPEasyStart” (Vers. 16.7.5) on 3 different computers.
- (Multiple) factory reset
- Updated the firmware to the latest version (see below)

The attempt to access the printer via the web server (http://<IP>/index.html) before the actual scan job does not help.
The only workaround is to wake up the device by tapping the control panel before the scan job.
If the scan job is executed directly on the device via the control panel, the error does not occur either!

[Raj_05]

Hi @TS2412,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with the HP LaserJet Pro MFP 3302 multifunction printer is frustrating, especially since it has persisted since purchase. Here's a comprehensive approach to address the problem.

Confirm Firmware Version

Ensure that the firmware is the absolute latest version available for the HP LaserJet Pro MFP 3302. Even if you recently updated it, check for updates again on the HP support website in case new updates have been released since.

Network Configuration Adjustments

The issue might relate to how the printer interacts with the network when in standby. Try the following:

• Assign a Static IP Address:
  • Access the Embedded Web Server (EWS) by entering the printer's IP address in a browser.
  • Go to the "Network" or "TCP/IP Settings" and assign a static IP address.
• Disable IPv6:
  • In the EWS, navigate to the network settings and disable IPv6 if it’s enabled.
• Wake-on-LAN (WOL) Settings:
  • Enable Wake-on-LAN in the printer settings, if available. This ensures the printer can wake up properly when sent a scan job.

Power Management Settings

Adjust the printer's power management to prevent overly aggressive standby behavior:

• Increase the standby timeout (try setting it to 10 or 15 minutes).
• Disable or reduce energy-saving features temporarily to test if they contribute to the issue.

Software and Driver Checks

Ensure the scanning software is fully compatible and up-to-date:

• Download and install the latest HP Smart and HP Scan Extended software from the HP website.
• Try alternative software like Windows Fax and Scan or NAPS2 to see if the issue persists.

Test on a Different Network

The problem could be caused by router or network-specific settings. Try connecting the printer to a different network (e.g., a mobile hotspot or another Wi-Fi network) and check if the issue is resolved.

[Raj_05]

Scan Process Optimization

• Test scanning using different resolution and file format settings. Sometimes high-resolution scans or certain file types can cause the printer to hang.

Advanced Troubleshooting

• Event Logs:
  • Access the printer's logs via the EWS to check for errors or warnings that could provide insights into the issue.
• Service Mode Reset:
  • Perform a full NVRAM reset or Service Mode reset if available. Refer to the printer's service manual.

Temporary Workaround

Until resolved:

• Use the printer's control panel for scanning directly.
• Wake the printer manually before initiating scans via the PC.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[TS2412]

Hello Alden4,

Thank you very much for your quick response.

Unfortunately, all configuration suggestions, with the exception of the following mentions, had no effect on the problem. It remains reproducible 😞

An alternative network was unfortunately not available.

Sadly, I couldn't find the configuration setting for WOL.

The same error situation also occurred with the Windows Scanner app.

I also looked at the results log of the printer. The reason for the error is not always identical (sometimes only a warning), the most common error message is also not unknown to HP for similar printers.
The error code is: F0.03.12.04. However, the suggested solution does not work for me, as I do not want to perform a factory reset after every scan 😉

I also had a look at the ping times. There you can see very clearly that these - in line with my previous observations - have dropped from the usual approx. 1 ms to up to 1.5 seconds. I suspect that the software is not dealing with this (it is not waiting for a response from the printer).

As I often do not initiate the scan jobs from close to the printer, so the stand-by timeout solution is not really a satisfied solution for me.

[Raj_05]

Hi @TS2412,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[friendsoftea]

I have the same problem... any solution for this? 

[TS2412]

Unfortunately not.

I have also opened a ticket with hp about this, but so far no solution. The FW update published in Jan'25 (HP_Color_LaserJet_Pro_MFP_3301-3388_Firmware_6.17.5.34-202412122146.exe) does not solve the problem as well.

[A_Gayathri]

Hi @TS2412,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[LienVR]

I'm also having issues with the scan over network functionality.

We've tried all the suggested settings, I've switched from wireless to wired network, latest firmware upgrade but the problem persists.

We often need to restart the printer and the PC to get the scanner working again.

Can you help me out please ?

[LienVR]

Hey @Raj_05, @A_Gayathri,

Any updates?

Kind Regards,

Lien