Multiple pages printed instead of single page

[Tundish]

After printing request is carried out printer chooses to print 3 more copies on hp envy  6000, assistance please.

[Raj_05]

Hi @Tundish,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6000 printer is unexpectedly printing multiple copies instead of a single page after you send a print request, there are a few steps you can take to troubleshoot and resolve this issue.

Check Print Settings on Your Computer:

• Ensure that when you send a print command from your computer, the number of copies is set to 1. Sometimes, the default setting might be set to multiple copies accidentally.

Printer Settings on Control Panel:

• Access the control panel or settings on your computer from where you initiate the print job. Make sure the number of copies is set correctly.

Printer Driver Settings:

• Open the printer settings or properties on your computer.
• Verify that the number of copies is set to 1 in the printer driver settings. This setting overrides the application settings in most cases.

Printer Firmware Update:

• Check if there are any firmware updates available for your HP Envy 6000 printer. Sometimes, firmware updates can fix bugs related to print jobs and settings.

Reset the Printer:

• Turn off your printer, wait for about 30 seconds, and then turn it back on. This can sometimes resolve temporary glitches.

Factory Reset (if necessary):

• As a last resort, you can perform a factory reset on your printer. Be aware that this will reset all settings to their factory defaults, so you'll need to reconfigure everything afterward.

Check for Hardware Issues:

• Ensure that there are no physical issues with the printer, such as stuck buttons or sensors that could be causing it to interpret commands incorrectly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support