Must restart computer eacy time to print a document

[AZ-Sunshine]

Every time I attempt to print a copy-I have to restart the computer to complete the printing process.

[A_Gayathri · Accepted solution]

Hi @AZ-Sunshine,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand that trying to restart your computer whenever you want to print is inconvenient, but it’s likely due to a communication issue between your printer and the computer. Here are some steps to troubleshoot and resolve the problem:

1. Update Printer Driver

• Check for updates:
  • Open Device Manager on your computer.
  • Expand Print queues or Printers.
  • Right-click on your HP OfficeJet 3830 and select Update driver > Search automatically for updated driver software.
• Alternatively, download and install the latest driver for your printer from the HP Support website.

2. Restart Printer Spooler Service

• Press Windows + R, type services.msc, and press Enter.
• Locate Print Spooler in the list.
• Right-click and select Restart.
• Ensure the startup type is set to Automatic:
  • Right-click Print Spooler > Properties.
  • Under Startup type, select Automatic and click OK.

3. Run the Printer Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Select Printer and click Run.
• Follow the on-screen instructions.

4. Reinstall the Printer

• Remove the printer:
  • Go to Settings > Devices > Printers & scanners.
  • Click on your printer and select Remove device.
• Reinstall:
  • Re-add the printer using Add a printer or scanner.
  • If prompted, download and install the driver.

5. Disable Bidirectional Support

• Open Control Panel > Devices and Printers.
• Right-click on your printer and select Printer properties.
• Go to the Ports tab and uncheck Enable bidirectional support.
• Click OK and try printing again.

6. Check for Windows Updates

• Go to Settings > Windows Update and check for updates.
• Install any pending updates that might improve device compatibility.

7. Reset the Printer

• Turn off your printer.
• Unplug the power cord from both the printer and the power outlet.
• Wait 2-3 minutes, then reconnect and turn it back on.

8. Advanced: Clean Up Old Drivers

• Use the HP Print and Scan Doctor tool to detect and resolve issues automatically. Download it from the HP Print and Scan Doctor

I hope this helps. 

Take care and have a good day.

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