• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-02-2023 05:23 AM

HP Recommended

I have a HP3831 which:

  • has the latest firmware (checked today)
  • displays no error messages
  • prints colour documents

But, refuses to print colour photographs in colour.  I have:

  • Checked all print settings
  • Selected and tried all glossy paper options
  • Selected and tried all print quality options
  • Run full printer diagnostics
  • Cleaned and aligned heads
  • Downloaded and run the HP Print and Scan Doctor

There was a similar post to which HP Support replied to the user privately (really helpful on a forum, thanks). I am at my wits end now, wasted approximately 40 sheets of A4 photo paper and who knows how much (black) ink; pretty close to binning the printer and moving back to Canon.

 

Please help.

Category:
1 REPLY 1

‎03-03-2023 05:50 AM

HP Recommended

@TAWallace 

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.