My All In One printer is displaying Supply System Problem on the screen with the black cartridge.

[lascahobas]

HP All In One Printer Office Jet Pro is displaying the message: Supply System Problem.  And the black cartridge is indicated as having the problem.

[Kuroi_Kenshi]

Hi @lascahobas,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

1. Turn the Printer Off and On:

   • Power off the printer using the power button.
   • Wait for a minute before turning it back on. This can sometimes reset error conditions.

2. Check Cartridge Installation:

   • Open the cartridge access door.
   • Remove the black cartridge and then reinsert it securely to ensure proper contact. Refer to the printer’s user guide for correct installation procedures.

3. Inspect the Cartridge for Damage:

   • Examine the black cartridge for any physical damage or leaks.
   • If damaged or faulty, replace it with a new genuine HP cartridge.

4. Clean Electrical Contacts:

   • Lightly dampen a lint-free cloth with distilled water or isopropyl alcohol.
   • Gently clean the electrical contacts on the cartridge and inside the printer where the cartridge connects.
   • Ensure all contacts are completely dry before reinserting the cartridge.

5. Replace the Cartridge:

   • If the problem persists after reinserting and cleaning, replace the black cartridge with a new one.
   • Ensure you use genuine HP cartridges to avoid compatibility issues.

6. Check for Printer Software Updates:

   • Visit the HP Support website to download and install any available firmware updates.

7. Perform a Test Print:

   • After replacing the cartridge, perform a test print to ensure the issue is resolved.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!