My Apple computer stopped printing on my HP OfficeJet Pro8020

[Lampfish2020]

I have been printing from my Apple but all of a sudden it doesn’t print. My husband HP ENVY laptop  still prints. I have turned my Mac book air off and on again. I have a Bonjour multifunction errori

[Kuroi_Kenshi]

Hi @Lampfish2020,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's connectivity!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection:

• Ensure that your HP OfficeJet Pro 8020 printer is connected to the same network as your MacBook Air.
• Try reconnecting the printer to the network and make sure there are no network connectivity issues.

Restart Printer and Router:

• Turn off the printer and unplug it for about 10 seconds, then plug it back in and turn it on.
• Similarly, restart your router to refresh the network connection.

Update Printer Drivers:

• Check if there are any updates available for your printer drivers or software by visiting the HP Support website.

Re-add Printer to MacBook:

• Go to System Preferences > Printers & Scanners.
• Remove the HP OfficeJet Pro 8020 printer from the list.
• Click the "+" button to add the printer back.

Check for Software Updates:

• Ensure that your MacBook Air is running the latest version of macOS. Check for software updates under System Preferences > Software Update.

Reset Printing System:

• Go to System Preferences > Printers & Scanners.
• Right-click on the printer list and choose "Reset printing system".

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,