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‎06-01-2017 07:22 AM

HP Recommended
Product: DIRECT-2F-HP OfficeJet Pro 821
Operating System: Microsoft Windows 10 (32-bit)

I have been able to successfully use my printer, and in fact I used it just this morning. Then all of a sudden it was not printing and I went to my devices and it said "Driver unavailable" and I was hoping someone could help me.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2017 10:08 AM

HP Recommended

Hello, @Owl32 – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!


I understand that you are having issues while connecting the Officejet printer with your PC. Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

If the issue persists, then try to reinstall the drivers as suggested below:
 

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://hp.care/2rjL6cS to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-02-2017 10:08 AM

HP Recommended

Hello, @Owl32 – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!


I understand that you are having issues while connecting the Officejet printer with your PC. Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

If the issue persists, then try to reinstall the drivers as suggested below:
 

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://hp.care/2rjL6cS to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎06-04-2017 04:02 AM

HP Recommended
Thank you. It all worked out great. Ty.
Was this reply helpful? Yes No

‎06-05-2017 06:20 AM

HP Recommended

Hello, @Owl32

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂

 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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