My Deskjet 3700 series Web Services light is blinking, Cannot connect to EWS. Difficulty printing

[skgoodier]

Desktop 3755

I turned printer and router off and on (blue wireless Internet light is on). I printed Web Access Test Results. Configured: "passed." Accessible: "failed"

I accessed the Embedded Web Server page. Web services status enabled. Internet connection "not connected" (I presume to the EWS), printer connection to HP "not connected." 

If I send a document to the printer, I now have to manually pressed the page feed button on the printer to make it print.

We've had the printer for several weeks. The problem recently developed.

Instant Ink shows that it is now offline.

[KrazyToad]

@skgoodier

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Also assign a Manual IP Address and try connecting to Instant Ink Again

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[skgoodier]

Unfortunately, the help HP support offered did not work. My printer should still be under warranty - I wonder if I should just return it?

[KrazyToad]

Since the Notebook is still under warranty you can contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[skgoodier]

Thank you.

[KrazyToad]

☺️