My Deskjet 6940's carriage doesn't move.

[Nick7902]

My deskjet 6940 printer's carriage will not move when the cover is opened. Also, the power, resume, and right ink cartrage lights are blinking. I have tried all solutions on the hp website and believe the issue is physical.

[Raj1788]

@Nick7902

Thank you for joining the HP Support Community

If you can move the carriage manually follow the below document.

Click here:  https://support.hp.com/us-en/product/hp-deskjet-6940-printer-series/468001/document/c01087799 

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link:www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!