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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My Deskjet gt 5820 is not printing Yellow colour

Create an account on the HP Community to personalize your profile and ask a question
11-29-2017 11:18 AM
11-30-2017 12:36 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting print quality issue on HP DeskJet GT 5820 Printer. I would like to help you resolve this issue.
- Check the ink delivery system.
- Check for ink smears on the back of printouts.
- Make sure you are using the appropriate paper for your print job.
- Check the ink levels.
- Print a Print Quality Diagnostic page.
- Run the printhead cleaning utility using the HP Software.
- Align the printheads using the HP software.
Click here and refer the document to perform the above steps.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
06-25-2019 09:09 AM
I have done all those things but still no yellow. Before all colors only black isend it to the service center it done after 3 weeks no color yellow. Every 2x a week a print so ink will dry. Then become once a week. Thats the time yellow not working full ink still
08-06-2019 08:54 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
Thank you
I work on behalf of HP