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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎01-21-2017 12:13 PM

HP Recommended
Product: HP Inkjet ink advantage 4645
Operating System: Microsoft Windows 10 (64-bit)

Hey,

 

I recently purchased a deskjet ink advantage 4645 printer and installed it on a 64 bit Widows 10 pc. When i press print it goes to the queue but does not print. I uninstalled the software and installed the latest softwatre from HP but i still is not priniting.

 

Can someone please help?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2017 05:40 PM

HP Recommended

OK, the fact the printer can be reached through the email address means the printer is working fine, and the fact the EWS can be reached means the printer is on the same network and can communicate with the PC.

 

I would suggest we change the port settings for the printer as follows:  go to the Devices and Printers folder.   Right click on the Deskjet 4640 series printer and select Printer Properties, Ports, Add Port, HP Standard TCP/IP Port, New Port, Next.  In the box that comes up put the IP address (just the numbers) in the Printer Name or IP Address box.  Check the "Always print to this device, even if its  IP address changes", Next,  Finish.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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6 REPLIES 6

‎01-21-2017 04:13 PM - edited ‎01-21-2017 08:11 PM

HP Recommended

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎01-21-2017 05:27 PM

HP Recommended

Thank you for your reply.

 

From reading i saw that i need to get Print and Scan Doctor 5.0 however when i click the dowload i got 4.9. Nevertheless i downloaded it and ran it. It found no problems. 

 

I can print using the wireless function but it doesnt print from the PC.

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‎01-21-2017 08:10 PM

HP Recommended

I checked the HP Print and Scan Doctor (HPPSD) version and had the same issue you did so I reported it.

 

You mentioned the HPPSD did not find any problems.  Was it able to find the printer?

 

I do not understand when you say you can print wirelessly but not from the computer, please explain a bit.

 

Also, is your printer connected to your router wirelessly?  Can you get an IP address for the printer from the front panel?  If so put this number (perhaps something of the form 192.168.1.12) into your browser on your computer.  Does this properly open the printer's Embedded Web Server?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎01-22-2017 09:58 AM

HP Recommended

Bob,

 

Thank you again for your response.

 

Yes the HPPSD is finding the printer and communicating with it. When the part reaches to print a test page it doesnt print however in the next step it prints an internal test page. The message after this indicates that there is some issue with the software.

 

The printer is connected to a router without any problems. I have no problems connecting to the printer's embedded web server (Although i do not quite know what to do in there)

 

During the setup it took me online to register and i got an email address for the printer. If i email a document to the printer it prints it without any problems. Thats what i meant by it works wirelessly.

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‎01-22-2017 05:40 PM

HP Recommended

OK, the fact the printer can be reached through the email address means the printer is working fine, and the fact the EWS can be reached means the printer is on the same network and can communicate with the PC.

 

I would suggest we change the port settings for the printer as follows:  go to the Devices and Printers folder.   Right click on the Deskjet 4640 series printer and select Printer Properties, Ports, Add Port, HP Standard TCP/IP Port, New Port, Next.  In the box that comes up put the IP address (just the numbers) in the Printer Name or IP Address box.  Check the "Always print to this device, even if its  IP address changes", Next,  Finish.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎01-23-2017 05:22 AM - edited ‎01-23-2017 05:23 AM

HP Recommended

Bob,

 

You are awesome buddy. This worked.Thank you , thank you, thank you, thank you...

 

Regards

 

Nigel

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