My ENVY 4500 suddenly won't print two sided

[Fedup5]

Since starting work after the holidays I have spent 7 hours - yes 7 hours trying to get my wireless printer and scanner to work. There have been no updates since I switched it off before Xmas or anything that could have changed my settings. After crying with frustration I finally got the printer to work. I had to call in a technician yesterday to get the scanner to work. It took her two hours via remote support and in the end she had to download a different programme. She blamed my firwall programme which was a cop out as it was turned off at the time.

I now find that I have suddenly lost the ability to print double sided. I have gone into all of the advanced options suggested on these sites but nothing. I can only print double sided if I manually do it myself.

I want my old printing programme back please. Can someone help and also give me an explanation as to why this has happened. I have lost 7 hours of working time and I'm NOT happy...

[Rainbow23]

@Fedup5, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print two sided from your HP ENVY 4500 e-All-in-One Printer.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: Printing on Both Sides of the Paper (Windows) (Duplexing)

🎥 Printing Double-sided with an HP Printer from Windows 10 | @HPSupport 

🎥 How do I print double-sided pages in Windows 11 | HP Printers | HP Support 

Let me know how that works.
 

I hope you have a good day ahead.
 

[Dragon-Fur]

@Fedup5

Welcome to the HP Community Forum - we are a community of HP enthusiasts!

I am sorry you are frustrated - it is hard to focus when things are not working as expected.

I can offer the following:

The Datasheet indicates automatic Duplex printing is available on this printer.

Program changes, installing an alternative print driver, or other oddities might require that you verify / "install" the duplex setup.

Duplex installed?

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Under Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

Printer Website Support Driver Page:

HP ENVY 4500 e-All-in-One Printer

Full Feature Software:

HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers

In most cases, installing Full Feature Software is the best print driver option.

If the printer software is installed and is not working as expected:

• Uninstall the printer program(s) from Programs and Features >
• Restart the computer and log in >
• Download and install a fresh copy of the Full Feature Software >
• After the installation appears complete, Restart the computer and log in to "finish"

General How-to document (assumes Full Feature Software is installed):

HP Printers - Printing on Both Sides of the Paper (Windows) (Duplexing)

Hints if you are using standard Wireless (with a router):

• Stability is improved when you assign a Static IP address to the printer
• Ensure Wireless Direct is NOT enabled (toggle the setting on the front of the printer to make sure the WiFi Direct is actually off)

From the How-to Section:

Wireless Printer Setup (Windows)

Find Your Wireless WEP, WPA, WPA2 Password (Windows)

Printing a Network Configuration Page

From the Troubleshooting Section:

Printer Does Not Maintain Wireless Connection

Includes help to ensure the printer is connected and information on adding a manual IP address setup.

Extra Help - Manage / Configure your printer using the Embedded Web Server (EWS)

Dragon Document - Help, suggestions, and examples:

Install Full Feature Software - Printer

Sections of interest include:

• Embedded Web Server

If all else fails, consider section:

• Restart Everything

Find out what the File System has been doing since Christmas and before -- use the Reliability Monitor to see how the File System has been updated, configured, changed.

• Reliability Report

Although this cool reporting tool has been around for quite a while, it might be overlooked because it is hiding in an unlikely spot in the Operating System.

Windows 7: Control Panel > set icon view > Action Center >

Windows 10: Control Panel > set icon view > Security and Maintenance >

Under Maintenance > Open the Drop Down Menu >> Click on View Reliability Report

More information for those who want to dig deeper:

Information at a glance > Reliability Report

How to use Windows 10’s Reliability Monitor to fix and fine-tune your PC

• How to Troubleshoot Windows 10 with Reliability Monitor

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using

You might like to take advantage of different Scanning programs and options.

Dragon Document - Help, suggestions, and examples:

Scanning Program Options

Document Sections Include:

HP Extended Scan  – Standalone scan program: Single, Multiple scans, Auto-Crop!

NAPS2  -- Not another PDF Scanner

And others…

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

[rtzoller1]

The answer doesn't help bring back automatically printing on 2 sides.  Why should I have to put the paper back in, when it used to work just fine