My ENVY 7100 prints blank pages!

[TLK54]

My printer is spitting out blank pages.  I've had it about 6 months and had some issues right after I bought it and support said it was a bad ink cartridge and sent me another.  It worked for a short period of time and then stopped printing in color completely.  The black got lighter and now is also gone.  I uninstalled and reinstalled the printer,  and installed the drivers recommended.  I got a recent update and was not able to install it.  Can't get any help from their online support

[sandytechy20]

@TLK54

Welcome to HP support community.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • A clean, lint-free cloth or a clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Open the ink cartridge access door.

   

3. Wait until the printer is idle and silent before you continue.

4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

5. Hold the ink cartridge by its sides.

   

6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

7. Clean the face and edges around the ink nozzle with the cloth or swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   

   1. Nozzle plate - Do not clean

   2. Area surrounding ink nozzle - Do clean

   3. Ink cartridge contacts - Do not clean

8. Wait 10 minutes for the cleaned area to dry before you continue.

9. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

   

10. Repeat these steps to clean around the nozzles on the other ink cartridge.

11. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.