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‎07-21-2020 02:37 PM

HP Recommended
Product: Envy 4511 All-in-one
Operating System: Microsoft Windows 10 (64-bit)

Hi I purchased my Envy 4511 printer about 2 years ago but I rarely use it. I do need to use it from time to time to do light jobs such as printing a one page document or so. It suddenly died when one time I tried to turn it on. What happen, the screen just doesn't turn on and no sound is herd. Sometimes when I try to disconnect it from the power and re-connect it. I see that the LCD screen flash white a single time then turns off quickly. I already tried all the suggestions on hp support page that gives support when the printer doesn't turn on. For example I unplugged the power cord and measured it with a multi meter and I can see that it does have power. I tried another cord. I'm very disappointed with this product and HP. The printer is still in a new condition and it is barely used.

1 REPLY 1

‎07-24-2020 02:18 PM

HP Recommended

@ALD09, Welcome to HP Support Community!

 

If you have already performed the steps from the document Printer Does Not Turn On and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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