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‎10-09-2020 01:17 PM

HP Recommended
Product: Envy5032
Operating System: Microsoft Windows 10 (32-bit)

Printer won't print. Shows a cartridge error. I have removed, cleaned and replaced the cartridges but the error remains. I have run the HP Doc which stops at Device status. If i skip that step everything else lights up green. I ve disconnected from the mains etc but still not working. I've checked for drivers etc.

I'm a bit cross that i'm told i won't get ink sent if the cartridge is not being read so how exactly does one resolve the issue. What a lousy system!

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1 person had the same question
3 REPLIES 3

‎10-12-2020 04:52 AM

HP Recommended

@Ruth135

 

Welcome to the HP Support Community.

 

Is your Printer on the Instant Ink Program? Do you have any other set of ink cartridges to try?

 

Let us know 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-12-2020 05:52 AM

HP Recommended

I have change the black inkpatron, and now the display says, Remove and reinstall the indicated cartridge making sure it is correctly installed. I tried with the old won but now with the same message. I have clean the new one but nothing helps.

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‎10-12-2020 05:57 AM

HP Recommended

I have tried to change between the old one and the new one, but nothing helps. I dont know what you mean about the printer are on the inkprogram. I would only change the ink.

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