My Envy 6010 suddenly has yellow light and printer not working. Tried all help suggested in settings

[Oldpete81]

My Envy 6010 was perfect until I joined the instant ink offer. After two months of Ok service suddenly my printer lights changed from blue to yellow. I got notes telling me that my wifi was not working. Of course I checked and only the wifi to the printer from my PC was not working. I used all the options suggested by HP support ie : diagnostics, HP printer Scanner assists . Going via Settings on my PC and checking that the default was Ok and it was. I worked on the settings and printer doctor etc for two days. Nothing !  My Son came to help and in the end we had to uninstall all my printer programs from the PC and reinstall the latest software. Nothing ! in the end we decided to use the cable connection and eureka the scanner started to work then the printer. Two days later the yellow lights came back and nothing works again. Its Hell. I realised that there is no way to contact the instant ink dept directly so I had to cancel my payments . Now I  have a printed with very little ink and I cannot print or scan. What a mess and I sure the signal is being blocked by the instant ink software. HELP PLEASE> 

[A_Gayathri]

Hi @Oldpete81,

Welcome to the HP Support Community

I understand you are facing a blinking light issue with your My Envy 6010 suddenly has yellow light. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

HP DeskJet, ENVY 6000, 6000e, 6400, 6400e printers - Learn about your printer

Hope this helps! Keep me posted. 

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