My Envy D410 won't print because it tells me that I don't have HP cartridges in. I do. Help

[wulflady]

My printer in fix print mode keeps telling me that I don't have HP cartridges in it. I just put in new cartridges and have cleaned them, unplugged and replugged the printer, but I get the same message.  Help.  Oh, the virtual assistqant couldn't help me and sent me to the Community.

[Nal_NR]

Hi @wulflady,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with printing. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the ink cartridge numbers

• Make sure the cartridge model numbers match your printer and country/region.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Look at the cartridge labels.
• Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.
• Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.
• Replace any incompatible cartridges.
• NOTE:
• HP+ printers require Original HP cartridges.

 

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

If you have performed all the steps from this document and still having issues, either the cartridge is faulty or the printer needs to be checked. 

Also, check the Ink alert on the Low on ink message. 

Hope this helps! Keep me posted for further assistance.
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