My HP 3634 waS WORKING FINE BUT NOW i AM GETTING WHAT LOOKS LIKE NEGATIVE COLOUR PRINTS...

[stewartc]

Can you help.... My printer was working fine baut when I tried to print the clour was faded and came out like a negative print... I have cleaned everything... the ink levels where good... Now low due to all the testing.

[Dvortex]

Hello, @stewartc – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I see that you are having issues with the printer quality on your Deskjet printer. This could be an issue with the printer or with the printer drivers on your PC. To further isolate this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the color is faded, please do replace the cartridge and check.

I hope that answers your concern adequately. Let me know!

Good luck 🙂

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[stewartc]

[Dvortex]

Hello, @stewartc

Did you try making a copy on the printer as suggested? This is required to isolate the issue further. Hence, please try making the copy and reply with the result.

Thanks, I'll watch for your reply!

Cheers 🙂

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[stewartc]

Yes... The print I sent you was a copy using No:5 on the  printer .. Start a copy colour

[Dvortex]

Hello, @stewartc

This looks like an issue with the scanner bulb. Try the steps listed below to try and fix the issue:

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, try making a copy of regular document and check. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[stewartc]

Sorry..... Done as you instucted and the print still come out negative like the print I sent you... No Change

Stewart

[Dvortex · Accepted solution]

Hello, @stewartc

Do you have an alternate cartridge to test with? 

Also, test the printer in single-cartridge mode. Ideally, this printer supports the single cartridge mode. Hence try taking out one cartridge from the printer and try printing. Repeat the same exercise with the other cartridge.

Let me know of any development!

Thank you 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[stewartc]

Spoiler

Thanks very much.. Yipee it has worked using the colour cartridge only... Will need to get new ones as I have used up all the ink with test's... But again thank you for your help.
Stewart

[Dvortex]

Hello, @stewartc

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!