My HP 5032 Envy printer wont print because error message says the ink catridges are not registered

[Jake306]

My HP ENVY 5032 has stopped working despite the fact that it has been working fine up to now. It keeps telling me that the ink catridges are not registerd and despite trying to upload the latest firmware it wont do anything. Turning it off and on again also dosent work.

[Riddle_Decipher]

@Jake306 Welcome to HP Forums!

I have a few steps to help you out:

Step 1: Update printer firmware

Some releases of ink cartridges are not compatible with older versions of printer firmware. Update the firmware to resolve this problem.

(Click here for instructions)

If you've ensured genuine/compatible HP Ink cartridges are in use and yet it isn't working properly, please click here and skip to step 3 onward to resolve the issue.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Jake306]

Have tried uploading firmware and can confirm that it is updated, Unfortunately I am still unable to use as the printer is still stating that Cartridges cannot be used unless the printer is enrolled with HP  Instant Ink. I do not understand why this would be as I enrolled the macine when I 1st got it and have received replacement ink cartridges so no idea why it is not enrolled. I have also checked HP instant ink and confirmed the printer is registered.

Where woul you suggest I go from here?  

[senan6806 · Accepted solution]

 Hi @Jake306

A warm welcome to HP Community!

The error typically indicates that there may be a problem with the cartridge or with the printer enrollment.

1. Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device. 

2. If you are able to log in, then you do have an account.

3. Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using.

Instructions on how to locate printer serial number can be found here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!