My HP 5520 just stopped printing from my iPad, iPhone, and computer

[bobw171]

I have been using this air printer for years, printing from my iPad, iPhone, and computer via home Wi-Fi. It all of a sudden stopped printing/ responding. I re-set up the wireless direct network, using the printer's touch screen. Still nothing. The printout says: wireless on, wireless working, and passed all the other network tests. 

[Raj1788]

Hi @bobw171,

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

I understand that the printer has stopped printing.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Are you facing this issue after an update?

have tried to do any changes to the printer?

Follow the below steps to fix the issue.

Click here and update the Firmware for the printer.

• If you are using WiFi Direct.

On your iPhone.

Click on the setting.

Select the wifi

If you see the name of the printer already connected.

Click on the i and you will have an option to forget the network and try to connect again.

Click here for more details on printing with Apple Air Print.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[bobw171]

Thanks, Raj1788. 

You helped in part. I redid the wireless set up; I connected the air printer to my local Wi-Fi. The printout indicated that the setup was successful. That is the way I always used to print. I tried to print... Nothing!

So I set up the wireless direct option. End of story...I printed! So I can do this for now. But it is a pain because I have to choose the printer instead of my Wii-fi and then switch back. 

[Raj1788]

Hi @bobw171,

Thank you for the reply.

I understand that the printer is connected to the network and it'snot communicating with the computer.

Follow the below steps for the wireless issue

1. Turn the printer off and on, and then make sure it is in a ready state.

2. Search Windows for devices, and then click Devices and Printers in the list of results.

3. Find the icon for the printer you originally installed.

   • If a color or grey icon displays with a green checkmark, continue to the next step.

   • If a color or a grey icon displays without a green checkmark, right-click the icon, select Set as Default Printer, and then continue to the next step.

   • If one color and one grey icon displays for your printer, right-click the color icon, select Set as Default Printer, and then continue to the next step.

     Figure: Changing the default printer from the gray (offline) printer icon to the colored (online) icon

     

4. Right-click the icon for the default printer, and then select See what's printing.

   The print queue window opens.

5. Click Printer. If a checkmark displays next to Pause Printing and Use Printer Offline, click each item to remove the checkmark.

   Figure: Example of the Pause and Use Printer Offline selections

   

6. Try to print.

Click here for further assistance.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.