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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My HP 6052 printer keeps going offline.

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06-24-2021 08:30 AM
My printer keeps going offline and restarting doesn't necessarily work. Besides, it seems awfully inconvenient as I have to go restart it everytime. I have had to remove the printer entirely from my computer and install again several times. Same thing happens over the phone app.
06-27-2021 10:35 AM
Welcome to the HP support community.
I understand that you are getting the printer connectivity error, follow these steps to fix the issue.
Use HP Print and Scan Doctor to fix connectivity and printing issues.
Download HP Print and Scan Doctor.
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Run HPPSdr.exe from the download location on your computer.
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Once HP Print and Scan Doctor opens, click Start, and then select your printer.
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If your printer is not in the list, turn it off and on, and then click Retry.
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If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
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If a screen prompts you to turn on printer updates, click Yes.
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If a screen prompts you to make your printer the default printer, click Yes.
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Try to print.
Assign a manual IP address and that should fix the issue.
Find the printer IP address to assign it manually.
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Make sure there is plain white paper in the input tray.
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Touch and hold the Information button
for 3 seconds.
All the control panel buttons light up.
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At the same time, touch the Information
and Resume buttons
.
Setting a Static IP Address
Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wireless.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
You can refer to this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee