My HP 6940 printer won’t print. I’ve tried uninstalling and reinstalling, updated drivers,

[matthewsbelinda]

my HP 6940 printer will not print. I have tried uninstalling and reinstalling. I’ve updated drivers and nothing seems to work. I plugged and unplugged powered off and powered back on. Still nothing

[VikramTheGreat]

Hi @matthewsbelinda,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out regarding your HP Deskjet 6940 printer not printing. I understand how inconvenient this can be. Let's walk through some troubleshooting steps to help resolve the issue.
 

1. Check Printer Status:

• Ensure the printer is turned on and properly connected to your computer (via USB or network).
• Verify no error lights are flashing on the printer.
   

2. Check the Print Queue:

• On your computer, open the Print Queue by searching for "Devices and Printers".
• Right-click on HP Deskjet 6940 > See what's printing.
• Cancel or clear any stuck print jobs.
• Restart the printer and try printing again.
   

3. Run HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor.
• This tool can automatically detect and fix common printing problems.
   

4. Verify Connection Type:

For Network Connection:

• Ensure the printer is connected to the same Wi-Fi network as your computer.
• Print a network configuration page to check network status.
   

5. Check for Updated Drivers:

• Go to HP Software and Drivers.
• Enter HP Deskjet 6940, download, and install the latest drivers.
• After installation, restart your computer and printer.
   

6. Set Printer as Default:

• Go to Control Panel > Devices and Printers.
• Right-click HP Deskjet 6940 and choose Set as Default Printer.
   

7. Perform a Hard Reset:

• Turn off the printer.
• Unplug the printer from power and wait 60 seconds.
• Plug it back in and turn it on.
   

8. Test Printing Another Document:

• Try printing a simple text document or test page.
• If it prints, the issue may be document-specific.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support