My HP 7855 photo printer tells me I am to load paper every time I hit the print button.

[Abbsie]

Since a near death experience with COVID I have had a terrible time printing pictures on my HP Envy 7855 printer.  Every time I try and print a 4x6 picture it either prints it on plain paper or tells me I "am out of Paper".  There is plenty of photo paper in the tray, but if it does print it is on 8 1/2 x 11 plain paper and sometimes it divides the photo in half and I have to give up.  What to do?  I have cleaned the trays and aligned the paper and looked at all videos and I am very frustrated.  Please advise.  

[Dragon-Fur]

@Abbsie 

Welcome to the HP Community --

Unfortunate timing for the printer to not do what you expect at the same time you were ill.

No Operating System / version provided --

First guess -

The paper size / type (Tray and Paper) detected by the printer is not the paper size / type you want to use in the current job configuration.

Before printing, make sure that the printer is aware of the paper size and type you are using for the current job.

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Printer - Tray and Paper

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

Note to those reading:  Illustration (left side of the example) does not represent a DeskJet printer setup

EWS_7855_Preferences_Tray_and_Paper_Management_All_4

Example - HP Smart - Mobile - Photo Print

Includes optional Transform > Resize & Move settings

HP_Smart_Mobile_Image_Print_Resize-Move_9

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY Photo 7855 All-in-One Printer  

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