• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-24-2020 10:50 AM

HP Recommended
Product: HP 8710 all-in-one printer
Operating System: Microsoft Windows 10 (64-bit)

Multiple times per day, my printer seems to go to sleep.  Touch screen does not respond, placing paper in document feeder to copy does not elicit any response.  Printer appears to be offline to all wireless devices.  I've updated all drivers  on wireless devices but the problem persists.

 

If I merely unplug the printer and plug it back in, all is well ... until the next time ... which can be 10 minutes or a few days.

 

Thoughts?

Category:
4 REPLIES 4

‎11-24-2020 11:11 AM

HP Recommended

Set a static IP address on the printer.

Was this reply helpful? Yes No

‎11-24-2020 11:54 AM

HP Recommended

Thank you ... how would I go about doing that?

Was this reply helpful? Yes No

‎11-24-2020 12:22 PM

HP Recommended

Maybe one of the HP admin's can walk you through it.

I have the 8715, on the printer display I swipe down from the top, tap on the gear, tap on network setup, tap on wireless settings, tap on wireless setup wizard

Was this reply helpful? Yes No

‎11-24-2020 12:30 PM

HP Recommended

I did as you suggested ... an ip address was assigned but it did not ask if I wanted a static ip.  I'll see if this resolves.  Appreciate the assistance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.