My HP 8710 printer no longer prints. All printing submissions never get out of the print queue

[Wayne_TR3a]

The HP 8710 printer is identified by my PC, and set as the default printer.

The most current versions of printer driver and firmware have been updated and installed successfully

I am running Windows 11 on the desktop  (less than one year old)

When printing a document the document is submitted, it shows up in the print queue, but never prints.

I have stopped and restarted the print queue services on my PC, as well as rebooted the PC and cycled the printer on & off

Nothing seems to help.  The printer worked fine without any issues for several years, and all of a sudden it no longer prints.,

Suggestions?

[Raj_05 · Accepted solution]

Hi @Wayne_TR3a,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've covered many of the usual troubleshooting steps. Here are a few additional steps that might resolve this print queue issue.

Clear the Print Queue Manually:

• Go to Settings > Devices > Printers & Scanners on your Windows 11 PC.
• Select your HP OfficeJet Pro 8710, then Open queue.
• If documents are stuck, cancel all documents in the queue.
• Next, go to Services (press Win + R, type services.msc, and hit Enter).
• Locate Print Spooler, right-click, and select Stop.
• In File Explorer, go to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
• Return to the Services window, and start the Print Spooler again.

Check Printer Status:

• Ensure that the printer is not set to offline or paused. Go to Devices and Printers, right-click your HP 8710, and ensure it is not set to "Use Printer Offline" or "Pause Printing."

Set up a New Printer Port:

• Go to Devices and Printers again, right-click on your printer, and select Printer Properties.
• In the Ports tab, select Add Port, choose Standard TCP/IP Port, and follow the steps to create a new port for your printer’s IP address.
• Check if this new port helps the print jobs go through.

Run the Printer Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Select Printer and let Windows troubleshoot for any detected issues.

Reinstall the Printer:

• Completely remove the printer from your PC, delete any related drivers, then reinstall it.
• In Settings > Devices > Printers & Scanners, select the HP OfficeJet Pro 8710, and choose Remove device.
• Restart your PC, download the latest drivers from HP’s website, and add the printer back again.

Test with Another User Profile:

• If the printer works fine from another account, it may indicate a corrupted profile. If so, creating a new user profile on your Windows PC may resolve the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support