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‎09-09-2024 01:03 PM

HP Recommended

I changed the blue cartridge and it is stuck in validating mode.  I have tried all of the suggestions online.

1 person had the same question
1 REPLY 1

‎09-11-2024 08:50 AM

HP Recommended

Hi @JoyMG,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with your stuck in validating cartridge mode.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

I hope that answers your concern adequately. Let me know!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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