My HP 9015e printer is stuck on validating....please wait

[Jennifer2652]

I replaced an ink cartridge in my printer and it has been "Validating...Please wait" for over 24 hours now. I have shut down the printer, unplugged the power source and re-installed the printer cartridge - but none of those actions have worked to release it from the Validating...Please wait status on the printer screen. It's currently connected to wifi, but the HP Smart app thinks that it is not connected, assumably because it is stuck in the validating status. 

They are genuine HP ink cartridges that were installed...

How do I fix this?

[Raj_05]

Hi @Jennifer2652,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP 9015e printer has been stuck on the "Validating...Please wait" message for over 24 hours after replacing an ink cartridge, there are a few troubleshooting steps you can try.

• Check ink cartridge installation: Make sure the ink cartridge is properly installed and securely snapped into place. Ensure that you have removed any protective tape or seals from the cartridge.
• Restart the printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on again. This process can help reset the printer's internal settings.
• Update firmware: Check if there is a firmware update available for your printer model. Visit the HP support website and download the latest firmware for your printer. Follow the instructions provided by HP to update the firmware.
• Check for paper jams: Sometimes, a paper jam or any obstruction in the printer can cause issues with cartridge recognition. Open the printer's cover and check for any paper jams or foreign objects. Clear any obstructions you find.
• Reset the printer: Perform a factory reset on your printer to restore it to its default settings. Keep in mind that this will remove any custom settings you have configured on the printer. Consult your printer's manual or the HP support website for instructions on how to perform a factory reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support