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    Information
    Need Windows 11 help?
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    Windows 11 Support Center.
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HP Color LaserJet Pro MFP M283fdw
Microsoft Windows 11

My printer fails to print and scan sporadically. It will sometimes be fixed after turning it off, unplugging & plugging it back in, and restarting. Today, nothing works. The print job gets stuck in the spooler and won't even cancel properly. When scanning, I will randomly get an error message that says Document  Failed to Scan.

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