My HP DeskJet 2300 All-in-One Printer series PRINTS A BLANK PAGE

[buhawi]

Hi! Does anyone know how to fix the issue of my printer only printing black pages? We tried both on my mac and my husband's windows laptop (on windows 11) and it's still not working. Tried numerous troubleshooting steps as well (clean printheads, etc.) and it still doesn't work. We're starting to think the cartridge is broken (hope it isn't) but has anyone here experienced the same thing?

[Nal_NR]

Hi @buhawi

Welcome to the HP Support Community. 

I understand that your printer is printing blank pages. I'd like to help!

Are you facing the same issue while making a copy?

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Keep me posted, on how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @buhawi,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!