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My HP Deskjet 1112 won't recognize my newly bought original HP 63 Black Ink Cartridge.

HP Recommended
DeskJet 1112
Microsoft Windows 7 (64-bit)

Please help, guys. I recently brought out my in-law family's HP Deskjet 1112 printer out of storage to be used for my son's online class. I have bought new original ink cartridges for the DeskJet printer (HP 63 ink cartridges).

 

The problem is, even though the printer was able to recognize the Tricolor cartridge, the Black one wasn't. It keeps popping the error "Incompatible Cartridge", even though it was an original cartridge (even has the hologram sticker with serial number 83552522771).

 

Also attached are my screenshot during my printer diagnosis using your printer app.

 

Please help, guys. I am trying to fix this before the actual start of my son's online class on Monday.

 

print01.jpgprint02.jpgprint03.jpg

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Tommy_Alamon, Welcome to the HP Support Community!

 

This model printer uses HP 63 ink cartridges. Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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