My HP Deskjet 2655 won't print in black

[Whirlaway]

Hello!

My HP Deskjet 2655 suddenly won't print in black ink. The other colors print. Ran the diagnostics, they seem to think the ink levels are OK (although they look a bit low to me). Cleaned the heads etc. Should I just assume the black ink is low and order more or what? Thanks!

[Betty0610]

@Whirlaway

Welcome to the HP Support Community.

Are you able to copy in black?

Align the ink cartridges:

1. After installing new ink cartridges, the printer automatically prints an alignment page.

2. Lift the scanner lid.

3. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.

   Figure : Placing the alignment page on the scanner glass

   

4. Close the scanner lid.

5. Press the Start Copy Black button  or the Start Copy Color button  on the printer control panel.

   The printer aligns the ink cartridges.

Try to print.

Print a Print Quality Diagnostic page:

Use HP Printer Assistant to print a Print Quality Diagnostic page in Windows.

1. Load plain paper into the input tray.

2. Search Windows for your printer model name, and then click the printer name in the list of results.

   HP Printer Assistant opens.

3. Click Print & Scan, and then click Maintain Your Printer.

   The printer toolbox opens.

4. On the Device Services tab, click Print Quality Diagnostics Page.

   A Print Quality Diagnostic page prints.

Let me know if you see any black on this report.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Whirlaway]

Betty, I did that. No the printer won't copy and print in black either. I went ahead and ordered ink. Thanks.

[Betty0610]

@Whirlaway

Alright. You're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)