My HP Envy 4510 won't print in color from the computer

[Brookeeh]

All of the sudden my computer will no longer print documents in color (from Outlook, Word, Adobe, etc).  I can make color copies so I know ink is not the issue, also I just replace the color ink cartridge.  When I tried to go into Printer Preferences and there is no area to select for Color vs B&W vs Grayscale (which is odd).  I have uninstalled the driver, re-installed the driver, closed the programs, restarted the computer and still no success.  I am very frustrated why it will no longer work.  Any help would be appreciated.  

[Kumar0307 · Accepted solution]

@Brookeeh, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in color from the computer. Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color. Do not use any HP apps. Open File > Click on print

Hope this helps! Let me know how it goes. 

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