My HP Envy 5055 Printer will not print, scan or copy. The Control Panel displays only the HP logo.

[RickFromOhio]

My HP ENVY 5055 Printer will not print, scan or copy. The Control Panel Display shows only the HP logo. I've tried to unplug and plug it back in to no avail. I cannot turn the power on or off, once I plug it in it is always on, and cannot turn the power off. I have tried to connect to my network, but cannot, and have tried to print using the USB cable, but no luck. All I get on the Control Panel Display is the HP logo, and two of the seven dots below the logo are black (like it is still trying to load).  I have had the printer for about nine months with no issues, and just stopped working a day ago. I've tried to research various HP help sites, but no luck. Any ideas? Thanks for your help. Rick

[Jay_G24]

Hi @RickFromOhio

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

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