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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-29-2019 03:30 AM

HP Recommended

Once again, not sure if you are asking for help BigEdA but if so then - "As you can see from my help with the previous poster, I'm happy to zip up the contents of the installation disk and send it to you but I'd need your email address.  You can either post it in a reply but that is risky for you or send me a private message via this post to say that you have done so."

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‎10-31-2019 06:52 AM - edited ‎10-31-2019 08:15 AM

HP Recommended

Would you be kind enough to help me and send the working drivers to my email Snakes? Thanks so much, this black and white thing is very frustrating! 

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‎10-31-2019 07:55 AM

HP Recommended

No problem Bevna.  An email is on its way to you!  Let me know how you get on or if you hit any problems.

 

Clive

 

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‎11-11-2019 09:59 AM

HP Recommended

Hi. I am having this same problem. Can you send me the files to update the driver? Thanks!

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‎11-12-2019 02:23 AM - edited ‎11-12-2019 02:23 AM

HP Recommended

I sent you a private message yesterday as I need your email address to be able to send the files to you.

 

Regards

 

Clive

 

 

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‎11-20-2019 02:51 AM

HP Recommended

i chose the option to print in black and white as the colour cartridge was low.

i then replaced the cartridge and it will only print in black and white despite the colour mode

is selected. Also the print size is far too small and i cannot find the option to increase the print size.

I have an ENVY 5540 all-in-one.

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‎11-20-2019 05:59 AM

HP Recommended

I don't think you have the same problem that those before have had which were resolved by me sending them a zipped file of the installation disc.  If you think it is and need those files then let me have your email address and I'll send it to you.

 

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‎12-05-2019 12:37 PM

HP Recommended

Hi Snakes, i could do with the zip file too if possible.

 

Cheers

Stu

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‎12-05-2019 02:46 PM

HP Recommended

I need your email address.  Either reply or pm me.

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‎12-05-2019 03:38 PM

HP Recommended

Snakes - sorry not to have replied earlier but my problem now resolved. It appears there

may have been an issue due an update to windows 10 and an update to the hp envy that caused

the conflict. I am not computer literate but with help I deleted FULLY ALL  previous hp envy software and then reloaded the original software and so far all now seems to work as it is meant to.

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