My HP Envy 5660 keps showing up as offline.

[LuvIzBlu]

Apparently my Envy 5660 no longer recognizes my network key. Keeps showing up as Offline. Cannot print.

REALLY NEED TO PRINT because of tax forms.

Tried the HP Print and Scan Doctor and it keeps asking to update to a new version, which never completely downloads, looping back around and making no progress. Tried it several times and have yet to get it to the point where I can actually ask it to fix the problem, and when it scans my product it seems to think it is connected to a Mac, not Windows.

What are my options, you know, besides buying a new printer. (I just bought this one only about three months ago!)

If this error fixes itself I'm going to scream, but I will let you know if it does. And if I do.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!