My HP Envy 6052e will not print single fold cards from a hallmark card program.

[Clint14]

My Hallmark 2018 program print routine requires that the outside of a single fold card be printed and then re-inserted into the printer to print the inside of the card. The outside will print fine but when the card is re-inserted into the printer I get a "the printer is out of paper" error or it simply does nothing. Printing other documents e.g. from MS Office programs seems OK. Can anyone help?

[Clint14 · Accepted solution]

Did some further digging into the problem. It appears that if I configure the  HP Envy 6052e for "2 side printing" and "turn on long edge" the Hallmark program will recognize the situation and print a single fold card correctly, (without having to reload side 1 of the card in the printer).😊 Only problem is I have to reconfigure the printer when I do not want 2 side printing.🙁 Still not sure why the printer and program get bolloxed up when the printer is set for 1 side  printing. The program works fine with other single side printers.