My HP Envy 7100 printer freezes on the first blue dot during start up and the power switch isn't wor

[MainChing]

My HP Envy printer freezes during start up at the first blue light and then stops.  Also the power switch is working.  I have tried unplugging and and then plugging it back in but that does not solve the problem.

[Max3Aj]

@MainChing, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We see the HP ENVY 7100 printer freezes at the first blue dot during startup, and unplugging/replugging doesn't help.

Here’s What You Can Try (Step-by-Step):

Hard Reset with Button Combo

• Disconnect the power cable from the printer while it's ON.
• Hold down the Power button and reconnect the cable while still holding the Power button for 15–20 seconds.
• See if it passes the first blue dot this time.

Check for Mechanical Issues

• Open the printer covers (where you would replace ink cartridges).
• Look inside carefully:
  • Is the carriage jammed?
  • Are there any torn papers, obstructions, or leftover cartridge seals?
• Gently move the carriage if it's stuck.
• Close everything properly and try turning it on again.

Remove Cartridges

• Power off (unplug if needed).
• Remove all ink cartridges.
• Plug it back in without cartridges and power on.
• If it moves past the blue dot, one of the cartridges might be faulty.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[MainChing]

Thank you I did try this solution--all the various steps and it did not solve the problem.

[Max3Aj]

@MainChing, Thank you for your response,  

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I hope this helps! Keep me posted. 

  

Max3Aj

HP Support