My HP Envy 7640 All in one is only partially printing images

[Ciardello]

I have been trying to print a word document with images.  The printer partially prints (very little amount) and then auto cancels the print job.  I have tried running the print quality diagnostic and doing the alignment - no success.  Printer is able to print a copy.  I have an OS X El Capitan 10.11.16.

[KrazyToad]

@Ciardello

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that your HP Envy 7640 is automatically cancelling the Print Job but Photocopy works fine

I'll try my best to help

I suggest we start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Then Remove and Re-Add the Printer to the Mac Printing Queue

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Keep me posted how it goes

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[Ciardello]

Thank you KrazyToad for the assistance.  I followed the steps outlined, removed and re-added my printer via System Preferences.  The printer was always printing text documents just fine and, after the re-add, still prints text fine.  My problem is when there is an image (like a photo/logo etc.) within the page or trying to print an 8 1/2 x 11 page with a photo on it (not on photo paper but regular paper).  The page starts to print, pauses, a "printing cancelled" message is displayed, and the printer releases a page with only a small part of the page printed off.  This is still happening after the Printer Reset.  I believe this started happening after the latest Microsoft update.... but that's just a guess.  Thanks for any continued help.

[Raj1788 · Accepted solution]

@Ciardello

Thanks for the reply,

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Appreciate all your time and efforts,

Update the firmware for the printer using this link: https://hp.care/2JBnGJM

Then restart the printer.

Try to print.

Keep me posted, How it goes!

Have a great day!:)

[Ciardello]

Thank you  Raj1788!!  I went through the update process, received a message that everything was up to date, restarted the printer and was (FINALLY!!!) able to print a document that had a photo within it!  Thank you all for the excellent service!

[Raj1788]

@Ciardello

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 Take care now and do have a fabulous week ahead.

 :)Cheers:)