My HP Envy 7640 is printing blank pages

[lakshadvio]

My printer isn't printing any pages with ink on it. At first it would print fine, then with missing lines or faded, and now it is completely blank.

-Printer Model: HP Envy 7640

-Error Message: None

-Ethernet Cable, WiFi or USB: WiFi

- Driver name and version: HP ENVY 7640 series 20.80.2.7578

- Firmware Version: NSM5CN1830AR

- OS: Win10

- # of machines impacted: 1

- # of users impacted: 1

- Original or 3rd party cartridges: Originals

I've done the solutions of cleaning the cartridges and aligning the print head. The cartridges both have ink in them and are not dried up (tested them with a paper towel and they have solid lines). When I try to print test pages or it prints after cleaning, the pages are still blank.

[praveen196]

@lakshadvio Welcome to HP Community!

I understand that the HP Envy 7640 is printing blank pages.

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any changes to your printer?

Does the issue persist when you make a copy from the printer?

Have you tried printing from a different application?

Have you tried printing using a different ink cartridge?

Excellent description and a great diagnosis done. It is greatly appreciated.

Let's continue with the troubleshooting now.

Update the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Replace low, empty or faulty ink cartridges on your printer.

If the copy works fine uninstall the printer software from the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

Update the full feature printer software using this link. Click Here

Refer to this article to further troubleshoot printer printing blank pages issues. Click Here

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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