My HP Envy 7855 is giving me a error message Remove and Reinstall indicated ink cartridge.

[candyandy]

MY 7855 printer is giving me an error message ofRemove and Reinstall indicated ink cartridge.  It first did it with color and I replaced the 64XL cartridge.  Then it gave me that message for the black.  I replaced it with a 64XL cartridge and it will not remove the error message and It will not print.  When I take the cartidges totally out it still displays the message to remove and reinstall the black cartridge.  I have done all the suggestions give and nothing has worked.  HELP!!!!!!!

[sandytechy20]

@candyandy

Welcome to HP support community.

Clean the electrical contacts

1. Turn the printer on.

2. Open the door to access the ink cartridges.

3. Wait until the carriage stops moving before you continue.

4. Remove the ink cartridge indicated in the error message from its slot, holding it by its side.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

5. Remove any protective tape that still might be on the contacts.

      CAUTION: 

   Do not touch or try to remove the copper electrical strip.

   

6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the ink cartridge.

   

7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

   

8. Wait 10 minutes for the contacts to dry.

9. Reinsert the ink cartridge.

   • Insert the black ink cartridge into the right slot.

   • Insert the tri-color ink cartridge into the left slot.

10. Repeat these steps for the other ink cartridge, if necessary.

11. Close the ink cartridge access door.

12. If the error persists, repeat the previous steps to clean the ink cartridge and carriage contacts a second time.

13. Check for the error message.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[iTats]

I did as you advised but the error message persists.

[asmita6658]

Hi @iTats

Welcome to the HP Support Community. 

Appreciate you trying the steps mentioned above. I'd suggest you Contact HP in your region regarding the ink replacement. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[iTats]

Hi,

After several attempts removing and reinstalling the black ink cartridge and cleaning the heads and contacts as suggested, I decided to purchase a hp 64 ink cartridge. Everything is working after that. I’m not sure why a perfectly good cartridge would suddenly go bad but problem is now solved. 

[asmita6658]

Hi @iTats

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!