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HP Recommended
HP ENVY 4500 e-All-in-One Printer
Microsoft Windows 10 (32-bit)

My HP Envy printer is printing with spaces between the lines

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @HP3050printer,

 

Thanks for stopping by the HP Support Forums.  After reading your post I see that you need assistance regarding spacing of lines while printing.  It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

Did this happen after a recent software or Windows update?

  • Which app is being used to print? Is it MS word?
  • Did you check by printing with different apps like WordPad, notepad or MS Word?

For now, try these steps:

  • Please try printing from multiple apps to isolate the issue correctly.
  • If it is happening with one specific app like MS word?

If the issue is with MS Word, try single line spacing before printing the document from this link: http://hp.care/2APIkh8 and then print the document. It should fix the issue.

 

If it is happening with multiple apps, then uninstall and reinstall the printer drivers by following these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
  • Go to devices and printers, select any printer listed there and you will get some options on the top.
  • Click on print server properties.
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Ignore the Regedit option if it cannot be done.
  • Restart the PC again.
  • Then download the latest full feature driver from http://hp.care/2APImpg   and install it on the computer after selecting the correct operating system.
  • Connect the printer to your computer only when the setup prompts for the printer.
  • This should fix the issue.
  •  
  • If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH
  • This will resolve the issue for you.

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 

DavidSMP
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @HP3050printer,

 

Thanks for stopping by the HP Support Forums.  After reading your post I see that you need assistance regarding spacing of lines while printing.  It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

Did this happen after a recent software or Windows update?

  • Which app is being used to print? Is it MS word?
  • Did you check by printing with different apps like WordPad, notepad or MS Word?

For now, try these steps:

  • Please try printing from multiple apps to isolate the issue correctly.
  • If it is happening with one specific app like MS word?

If the issue is with MS Word, try single line spacing before printing the document from this link: http://hp.care/2APIkh8 and then print the document. It should fix the issue.

 

If it is happening with multiple apps, then uninstall and reinstall the printer drivers by following these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
  • Go to devices and printers, select any printer listed there and you will get some options on the top.
  • Click on print server properties.
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Ignore the Regedit option if it cannot be done.
  • Restart the PC again.
  • Then download the latest full feature driver from http://hp.care/2APImpg   and install it on the computer after selecting the correct operating system.
  • Connect the printer to your computer only when the setup prompts for the printer.
  • This should fix the issue.
  •  
  • If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH
  • This will resolve the issue for you.

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 

DavidSMP
I am an HP Employee

HP Recommended

I have taken the steps suggested and now my printer works like it is supposed to. Thanks for all the help.

HP Recommended

I read the quick reply. thanks for the response. Brilliant efforts, splendid troubleshooting skills coupled with immense patience have been displayed by you. Kudos to you for that. 🙂 I am really happy that the printer is working fine now. 

.

It has been an absolute privilege to share this platform with you and a genuine pleasure to have worked with you. Now trust me I've done all I can to assist you by keeping your best interest in mind. 

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a fabulous year ahead. 🙂

Cheers!

 

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.