-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My HP JetPro 8028e is stuck in a Validating Please Wait Loop

Create an account on the HP Community to personalize your profile and ask a question
09-23-2024 06:16 AM
Hi @Will0553,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP OfficeJet Pro 8028e is stuck in a "Validating Please Wait" loop, this issue can be caused by firmware corruption, a failed update, or connectivity problems. Here are steps you can follow to troubleshoot.
Power Cycle the Printer
- Turn off the printer: Disconnect the power cord while the printer is on.
- Wait for 60 seconds.
- Reconnect the power cord and turn on the printer. See if the issue resolves.
Reset the Printer to Factory Settings
If the power cycle doesn’t resolve the issue, try performing a factory reset:
- From the control panel, press the Home button.
- Go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
- The printer will reboot. Check if this clears the validation loop.
Update Firmware via USB
If your printer is still stuck, you may need to update the firmware manually:
- Download the latest firmware for your HP OfficeJet Pro 8028e from HP’s official support website.
- Transfer the firmware to a USB drive.
- Connect the USB drive to the printer, and it may auto-detect the firmware update and install it.
Check for Hardware Issues
If the issue persists, it could be a hardware fault. Inspect cables, remove and reseat cartridges, and ensure there's no paper jam or obstruction.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator